Trust should be easy to verify.
Find clear answers about how Vero protects school data, plus the documents your team needs for review and procurement.
Primary data regionSydney, with supporting global providers disclosed
EncryptionProvider-managed at rest and encrypted in transit
AccessSchool, role and least-privilege boundaries
RecoveryImmutable recovery set and tested restore
Trust resources
Stable public routes for routine review, plus a controlled request path for confidential evidence.
Privacy and service providers
Information categories, purposes, website data, provider roles, countries, rights, retention and prior notice.
Read the Privacy PolicySecurity and assurance
Current controls, recovery, hosting boundary, independent assurance status and responsible disclosure.
Review securitySchool Service Terms
The service boundary, school responsibilities, privacy, security, continuity and data-return position.
Read the school termsAcceptable use and online safety
Required and prohibited use, school supervision and safety-reporting expectations.
Read acceptable useStudent safe-use guide
A short guide schools may share with students and families about what Vero records and how to get help.
Read the student guideData Processing Agreement
A contract-review draft is available for a school or agency. It is not binding until incorporated into an approved agreement.
Request the DPA draftProcurement support
We can help your school complete its review with security questionnaires, policy summaries and other supporting information.
Request supporting documentsGovernance and internal policies
Vero maintains controlled internal documentation for the security and operational areas procurement reviewers commonly assess.
- Information security and access control
- Staff remote working and device security
- Bring-your-own-device requirements
- Password and authentication requirements
- Business continuity and disaster recovery
- Incident and data breach response
- Vulnerability management
A clear, qualified availability target.
Vero targets 99.5% availability during the school service hours defined in the applicable school agreement, subject to that agreement's measurement method, exclusions and conditions. The school agreement is the authoritative source for any service-level commitment.
Read the general availability termsDuring defined school service hours
Need something specific?
If your school needs something that isn’t listed here, send us your question or request. We’ll help you find the right information and talk you through what’s available.